FA Questions

Ans: Yes, you can return your dress if it’s Wrong product (as per display on site / product ordered) Product specifications incorrectly described on site Product is damaged for more details visit our return and exchange policy page

Ans: If you are our registered user you can head over to your orders page, and hit the “track your order” button and it’ll show you the exact status of your order.

Ans: Yes, we do. Please visit our shipping policy page for more

Ans: Unfortunately, no.

Ans: It may take 48 hours if you’re living within Kuwait. If you are living outside Kuwait then it may take 7 to 15 days to deliver your order. To know more about our delivery policy please read here.
Ans: Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But if you really need to cancel the order you can contact cs@montaniashop.com
Ans: Creating an account enables you to manage your orders, your personal information and your credit and giftcards.
Ans: We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.
Ans: After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly and as fast as possible. If you place your order before 5 pm on weekdays, we will try to ship the order on very next day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.
Ans: We have made our website super easy to use so that you can order from your phone as well as from your desktop. You can even download our app from GooglePlay store or Apple store
Ans: The only place we store card details is in your account options if you choose too. It makes shopping next time so much easier and we store all information in a safe and secure place however this is completely up to you!
Ans: You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.
Ans: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Ans: You can use all the major credit cards. If you have any problem regarding payment then you can contact us on Whatsapp: +965 96963344 or you can E-mail: cs@montaniashop.com
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