Do I have to pay Refund & Exchange fees?

Our Free Returns procedure will be applicable if the order you received had:

  • Wrong product (as per display on site / product ordered)
  • Product specifications incorrectly described on site
  • Product is damaged

 

Charged Returns:

You will be charged for the return of your items if:

  • Product does not match the look you wanted
  • You don’t like the material
  • General return of product

Products should be inspected and checked before signing delivery. Refer to Shipping.

All returns are subject to shipping, tax, duties, and sub-charges specific to each country and will be charged to customers once the items are received and inspected in our warehouse/ fulfillment-center.

Please note the cost of shipping is related to the pack-size. Please place your items in the original packing to avoid additional charges.

 

Can i refund & Exchange items bought on promotions ?

Our refund policy does not apply to items bought on Outlat but for Sale you can.

How will I be refunded?

We will be refunding you the amount back to your bank account or credit Voucher.

Within how many days can I request a refund?

After receiving the order and within 3 days only, you can submit a refund request online and 7 days for exchange . Please note that in order to complete the return request, you must have the items in their original condition with their tags available. This applies only to apparel and clothing.

How to make a Exchane or Refund ? 

You can contact us via one of those channels: 
  • Send us email at: cs@montaniashop.com
  • Using live chat.
  • Whatsapp or SMS on: +96596963344.

How long does it take to get my refund?

Once we receive your returned items we’ll initiate the voucher creation request or the refund request depending on your request. Voucher creation usually takes 24 hours from receiving the order and the refund process might take up to 14 days.

Can I exchange or return an item in your store if I’ve purchased it online?

Unfortunately we do not have this option at the moment, but you may exchange the size or the color of the item you’ve purchased online from the nearest Montania store to you within 7 days of receiving the item just by presenting the invoice that was sent to you initially once the order was placed.

 

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